FAQ

Frequently Asked Questions

Everything you need to know about kreen.ai — before and after your purchase.

About kreen.ai
What is kreen.ai?+

kreen.ai is a local AI image and video generation desktop application for Windows. It runs entirely on your own GPU — no internet connection required for generation, no cloud, no subscription.

Does it require an internet connection?+

Only for the initial installation and license activation. Once installed and activated, kreen.ai works completely offline. Your prompts and generated content never leave your machine.

What can I create with kreen.ai?+

kreen.ai offers 6 generation modes: Text to Image (T2I), Image to Image (I2I), Text to Video (T2V), Image to Video (I2V), V2V and Motion control with LoRA. You can generate videos up to 15 seconds.

Is there a limit on how many images or videos I can generate?+

No limits at all. Once kreen.ai is installed, you can generate as many images and videos as you want. Your GPU is the only limit.

System Requirements
What GPU do I need?+

You need an NVIDIA GPU with at least 12 GB VRAM. 12GB is the minimum. AMD and Intel GPUs are not supported. kreen.ai is optimized to run well on mid-range gaming GPUs — no workstation required.

What are the full system requirements?+

Windows 10 or 11 (64-bit), NVIDIA GPU with 12 GB VRAM minimum (RTX 3060 or better), 32 GB RAM, and 100 GB of free disk space for the AI models and outputs.

Does it work on Mac or Linux?+

No. kreen.ai is currently Windows-only. Mac and Linux versions are not planned at this time.

Installation
How does installation work?+

After purchase, you receive a ZIP file containing the installer. Extract it using the provided password, run KreenSetup.exe, and the installer handles everything automatically — Python environment, AI models, and all dependencies. No technical knowledge required.

How long does installation take?+

Installation downloads and sets up all AI models automatically. This can take 30–45 minutes depending on your internet connection speed, as the total download is approximately 70 GB.

Why is the installer a ZIP with a password?+

The ZIP password protects the installer from being shared without a valid license. The password is provided on your purchase confirmation page and in your email receipt.

License & Payment
Is it a one-time payment?+

Yes. kreen.ai is a one-time purchase of $69.90. No subscription, no monthly fees, no renewals. You own your license forever.

How many computers can I activate kreen.ai on?+

Your license includes 1 activation. You can install and activate kreen.ai on 1 machine.

Is my payment secure?+

Yes. All payments are processed by Stripe, one of the world's most trusted payment platforms. kreen.ai never stores your credit card information. All transactions are SSL-encrypted.

What payment methods are accepted?+

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay and Google Pay via Stripe.

Do you offer refunds?+

Due to the nature of digital software, all sales are final. However, if you experience a technical issue that cannot be resolved, please contact us at support@kreen.ai and we will do our best to help.

Using kreen.ai
Why is the first generation slow?+

The first generation after launching kreen.ai takes longer because the AI models need to load into your GPU memory. This is completely normal — subsequent generations are significantly faster. Simply wait for the first one to complete.

Privacy & Data
Is my data private?+

Completely. All AI generation happens locally on your machine. Your prompts, images, and videos are never sent to any server. kreen.ai does not collect usage data or telemetry.

What data does kreen.ai collect?+

Only what is necessary for license validation: your machine ID (an anonymous hash) and your license key. Your email address is collected at the time of purchase by Stripe for order confirmation purposes.